P7Phase 7
Cancelations & Reschedules
Set the rules when they book, so a no-show turns into a reschedule instead of a lost job.
2 parts
Start here
Write your terms and cancelation policy, and put them on your site.
When they book
Send your terms with every new booking. See GoDetail's terms for an example.
[Client Name], your booking with [Your Business] is confirmed! Please read our terms and cancelation policy here: [your terms link]
When they cancel
Charge the fee, then offer to put it toward a new date. They feel looked after, and you keep the job.
Hi [Client Name]. We've charged the cancelation fee for your missed [Your Business] appointment, but we'd love to offer a one-time reschedule and put this fee toward your next service. No loss on your end! Just let us know when you'd like to rebook, and we'll handle the rest.